NB SAI — Support

Last updated: 2026-05-10

Need help with the NB SAI iOS app? You're in the right place.

Common questions

How do I sign up?

Open the app, tap "Create Account," choose your role (Member is default; Teacher and Officer require approval), and accept the consents. Members are activated immediately. Teacher and Officer accounts await Officer approval — you'll get an email when it's ready.

I forgot my password.

On the sign-in screen tap "Forgot password?", enter your email, and we'll send you a 6-digit code. Enter the code, then choose a new password (≥8 characters, including 1 uppercase, 1 number, and 1 special character).

How do I cancel a recurring donation?

Tap Profile → My Donations → the recurring donation → Cancel. You can also cancel through your payment processor (PayPal, Apple, Venmo, etc.).

How do I delete my account?

Tap Profile → Delete my account. Your account is deactivated immediately and fully purged within 30 days, except for aggregated, de-identified records and legally retained donation receipts.

How do I download my data?

Tap Profile → Download my data. We'll email you a JSON export within 7 days.

I'm a Teacher — how do I see attendance for my group?

From your Home tab, tap your assigned group, then tap "Class Attendance." You'll see one tab per recent class date. Each student row has Present (green ✓), Late (amber 🕐), and Absent (red ✗) buttons. Tap a button to set the status; tap it again to unmark.

Are my teacher notes private?

Yes. Teacher notes are visible only to co-Teachers of the same group. Members, Officers, students, and families never see them through the app.

Still need help?

Email [email protected] and include:

We typically reply within 2–3 business days.